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Instruments for measuring:
Organizational
citizenship
performance

Picture






​Job performance



All definitions
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Cited in Borman and Motowidlo (1993)

A 16-item questionnaire that raters can use for evaluating organizational citizenship was developed by Smith, Organ and Near (1983). The instrument represents two factors: altruism and conscientiousness. 




References
Borman, W.C. and Motowidlo, S.J. (1993) Expanding
the criterion domain to include elements of
contextual performance. In N. Schmitt, W.C
Borman and Associates (eds.) Personnel Selection in
Oganizations
. San Francisco, Jossey-Bass Publishers.

Smith, C.A., Organ, D.W., & Near, J.P. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68, 663-653.



Read a practice exam essay in response to:

"Critically discuss attempts to conceptualise and measure job performance."

Exam essay practice answer
















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Copyright Jan Aylsworth 2014-2018
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